Message from the President
This is an exciting period of growth for Diamond Systems. Our staff continues to grow, with recent new hires in Sales, Manufacturing, Engineering, Marketing, and Administration.
An important milestone for us is our planned ISO9001:2008 registration this year. We have just passed our pre-audit and are scheduled to achieve certification in December 2010. We have been working on this project since the start of the year, and we are right on schedule, thanks to the hard work of our Director of Quality, Rajeev Mehta. Achieving ISO9000 registration is one key element of our commitment to improved quality and customer service.
On-time delivery of sales orders has improved this year as well, with a steady rating of better than 90% of all orders shipped on or before the promise date.
We can always do better, so I am continuing to emphasize improvements in quality and customer service. Diamond's long-term goal is to achieve the ranking of best in class supplier in the minds of you our customers.
I look forward to making our growth goals a reality and having you be a part of our success.

Jonathan Miller President
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